Legal

Terms & Conditions

Last updated 19 August 2026

---

These terms apply to pest control services provided by Pest Control Auckland ("we", "us") to you ("the customer"). By booking a service you accept these terms. Nothing here limits your rights under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986 where you are acquiring services as a consumer.

1. Quotes and pricing

• Estimates are free and carry no obligation. We do not charge a call-out fee for providing one.
• All prices are quoted in New Zealand dollars and include GST unless expressly stated otherwise.
• A written or verbal quote is valid for 30 days from the date given.
• Quotes are based on the information you provide. If, on arrival, the job is materially different from what was described — significantly larger, a different pest, additional structures, or access that is unsafe or impossible — we will tell you before proceeding and either re-quote or, with your agreement, proceed on a revised basis. We will not change the price without telling you first.

2. Booking, access and cancellation

• You must provide safe and reasonable access to all areas requiring treatment, including roof spaces and subfloors where these form part of the agreed scope.
• Please give us at least 24 hours' notice to cancel or reschedule. Cancellations inside that window, or where our technician cannot gain access at the agreed time, may incur a charge of up to $80 to cover the allocated time and travel.
• We may reschedule where weather makes treatment unsafe or ineffective — this is common for external and wasp work — or where a technician is unavailable. We will give you as much notice as we can.

3. Your responsibilities before and after treatment

• Complete any preparation we specify. This matters: incomplete preparation is the single most common cause of a treatment underperforming, and we may need to reschedule or re-treat at additional cost if it has not been done.
• Tell us before the visit about pets, young children, pregnant occupants, anyone with a respiratory condition or known allergy, fish tanks or beehives on the property. We plan the treatment around this information and cannot do so if we do not have it.
• Follow the aftercare instructions we provide, including any re-entry period, ventilation, cleaning restrictions and vacuuming schedules.
• Keep children and pets away from bait stations, traps and treated areas as directed.

4. What we will and will not do

• We carry out treatment using products approved by the New Zealand Environmental Protection Authority, applied in accordance with label directions and the controls set under the Hazardous Substances and New Organisms Act 1996.
• We do not destroy honey bee colonies or swarms. We will identify them and refer you to a beekeeper.
• We do not carry out building, plumbing, electrical or roofing repairs. Where proofing work is needed we will identify and specify it, and you can arrange a suitable trade.
• We may decline to work where access is unsafe, where a structure is unsound, or where we consider treatment would be ineffective without remedial work being done first. If we decline for these reasons before starting, you will not be charged.

5. Results, follow-up and re-treatment

• Where a pest requires a follow-up visit to complete the treatment properly — this is standard for rodents and German cockroaches — that visit is included in the quoted price and we will tell you before you book.
• Where we have agreed a re-treatment period, we will return at no additional charge if the treated pest recurs within it, provided you have completed the specified preparation, aftercare and any proofing work identified as essential.
• We do not guarantee permanent eradication. Pest activity depends on factors outside our control — neighbouring properties, adjacent bush, reserve or tidal margins, drainage networks, building condition and seasonal pressure. On properties with continuous external pressure the realistic outcome is effective ongoing management, and we will tell you plainly where that is the case rather than promise otherwise.
• Re-treatment does not cover a new infestation of a different pest, or reinfestation resulting from uncompleted proofing work we identified in writing.

6. Payment

• Residential work is generally payable on completion. Commercial and programme clients may be invoiced on agreed terms, normally 20th of the month following.
• We accept bank transfer, EFTPOS and credit card. Card payments may attract a surcharge, which we will tell you about before processing.
• Overdue accounts may incur reasonable recovery costs. We will always contact you before taking any recovery step.

7. Liability

• We carry public liability insurance and can provide a certificate of currency on request.
• We take reasonable care with your property. We are not liable for pre-existing damage, for damage arising from a structural defect, or for staining or damage where you have not disclosed relevant information about surfaces, finishes or occupants.
• Where you acquire our services for business purposes, the Consumer Guarantees Act does not apply, and our liability is limited to the value of the services provided, except where liability cannot lawfully be limited.
• Nothing in these terms excludes liability for death or personal injury caused by our negligence, or any other liability that cannot lawfully be excluded.

8. Privacy

We handle your personal information in accordance with our privacy policy and the Privacy Act 2020.

9. Complaints

If something is not right, tell us. Our complaints policy sets out how to raise it and the timeframes we work to. Your statutory rights are unaffected.

10. General

• These terms are governed by New Zealand law and the New Zealand courts have jurisdiction.
• If any provision is found unenforceable, the remainder continues to apply.
• We may update these terms; the version in force is the one published here at the time you book.

Questions about these terms? Contact contact@pestcontrolauckland.nz or 09 111 0000.